Refund policy
Return & Refund Policy
At This Is Football USA, each item is made to order specifically for you. Because of this, we do not accept returns or exchanges for reasons such as incorrect size selection or change of mind.
However, we stand behind the quality of our products and will make things right if there is an issue.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@thisisfootballusa.com.
Include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
If the issue is confirmed, we will offer a replacement or refund at no additional cost.
Sizing
Please review our size charts carefully before placing your order. Since all products are made to order, we are unable to offer exchanges for incorrect sizing.
Order changes and cancellations
Orders are processed quickly. If you need to make a change or cancel your order, please contact us within 12 hours of placing it. After this window, we cannot guarantee changes can be made.
Shipping issues
We are not responsible for lost or stolen packages marked as delivered. If you experience a delivery issue, please contact the carrier directly. We will do our best to assist where possible.
Contact
For any questions or concerns, reach out to us at:
support@thisisfootballusa.com
We appreciate your support and are committed to delivering quality products that represent the game.